Microsoft Office Questions? Ask a IT Expert for Support ASAP
I'm sorry but I needed to leave my computer so couldn't answer. Ok you asked how these documents were converted. It appears it happened when an automatic upgrade was instigated direct by Micro soft. These documents are in fact drafts of novels, part novels etc which have long been supersueded by further editotial corrections thus are no longer needed. This work is held on her laptop machine whilst I am communicating with you from my PC. I had anticipated that your answer would be guidance on key strokes to be made as opposed to direct access to her laptop. is that not the case?
I have responded to you but I'm not sure that this response actually found its way to you so for the sake of clarity I will repeat it. I have tried and reached the safe prompt command bar but when I 'enter' on to it I am faced with line after line of white text on a black screen showing different windows systems. I went back to the 'safe command prompt bar' and tried clicking on f8 but that did nothing. Back to the white on black text listing I tried entering the file addresses I want to aces but again two fingers. The laptop is running windows 7 premium. It has since been noted that more recent files have also converted to read only at present that is not a problem but it would be advantageous to know why that occurs.
16:48hrs. Since my post above I have spent more hours trying to attack this issue. Accessing the internet has shown me that I am far from alone in tackling this question of read-only deletions and preventions but still the I have been unable to get beyond accessing the Command prompt stage, indeed I now have direct access to via the side bar. I have tried many combinations of file address and sub address but all fail. My suggestions is that I send to you ads an example the file address of one of the offending files so that you can view it to see that I'm using the right format.
Hello, No problem like you I cannot always be at my computer and indeed later tonight all day tomorrow and most of Friday I will also be absent. No matter I thank you for your perseverance. This issue started out as being my offer to crack a simple problem its now a matter of pride. Oh for some nuts bolts gear wheels and power electrics which would allow me to see what is needed. Ok In response to your question.
How I know not I have managed to get command prompt onto my left side start bar so I can click right on it without holding f8.
Having done so I get a black screen with white text..
The opening paragraph tells me that I have version 6.17601
whilst the opening line reads. C:\user\XXXXXXXXXXXXXX
An example of one of the files I am trying to delete is listed as follows.
C:\user\gillwallbanks\Desktop\gills Folder\Novels\22Diamonds2nd May.doc Other files follow similar nomenclature. Another example is/. C:\user\XXXXXXXXXXXXXX\novels\novel wip\CB Diamonds arefor never.doc
I really hope that helps you.
zabo 04, Thanks you very much for the work you are doing on our behalf. I have just returned home and accessed your power point guide. I have viewed it quickly, it looks a little daunting but later tonight when I relax I intend to work my way through it hopefully to satisfaction. So for the minute I will sign off but I will be back to tell you what progress I have made. Again many thanks.
I have tried for the past two hours but have only achieved part success. I can get to the Directory of c:\Users\gillwallbanks and see all the directories listed i.e. your worked example on page 7 When I attempt to specify the specific directory I get a message of , The system doesn't recognise the pathway. In your example on page 7 we have an auto start line of c:\users\gillwallbanks> after which you type the folders address. However your line substitutes > 'the chevron' with a back slash. I cannot delete my chevron thus my line is different to yours. Imp unsure as to whether or not this is my issue. How do I proceed?
Thanks yr reply. Yes I understand I can only type to the right of the prompt but my prompt which is automatical produced (I dont type it) ends with a chevron which your example did not have. When I continue by typing the file name the chevron stays there I.e. <\gillwallbanks etc. To continue. So as you see I cannot reproduce your power point example because of the prescence of the chevron. Whether or not this is the reason Im not progressing I dont know but assume it to be so. I have tried deleting it several times. Im really sorry Im taking up so much of your time and thank you for help. Why microsoft make it so complicated to errase these files leaves me bewilded.
Thank you for your response. Since my last message I have had commitments that prevented me getting to the laptop until after 6pm last evening. What we found was amazing and incomprehensive. All the folders in the directory that were 'read only' had been converted back to such that we were able to delete them using the straightforward procedure of highlighting and then using the delete button.
Given that when I last tried Friday evening I followed your template but could not replicate your image because of the chevron. Having ignored the chevron I continued to type the file address but after pressing enter I received an error message saying the path was not valid hence my message back to you. I have not made any further attempts since then so I cannot understand why some two days later it appears to have re converted itself. We are now in the situation where our fault is corrected. Later last night having been convened the issue had been resolved I looked at upgrades to find there were 9 in all one mandatory 8 others optional. these have now all been downloaded and the next step is to download windows 10 while we have the chance. I am extreamly grateful for the time you have given to this issue on our behalf I intend to rate you highly for your work and I believe that I am able to increase my payment which I intend to do. Again many thanks to you.
Regards ***** *****
P.s Convened should read convinced. Also cannot seam to find a way to offer you a n additional reward. In the past exchanges I came across an opportunity to leave a monetary tip but I cant find it. Is there a way of showing my appreciation?