How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

I have just downloaded Windows 10, but the programme won't

Customer Question

I have just downloaded Windows 10, but the programme won't start, the screen keeps flashing on and off and just shows the desktop wallpaper. I cannot access any of my files.
I'm sending this on another PC.
Richard Poole ***@******.***
Submitted: 2 years ago.
Category: Microsoft
Expert:  John replied 2 years ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Is this screen flashing after you sign in to windows 10?
Please specify the make and model of the PC
Which was the previous operating system installed in the PC?
Sincerely,
John
Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.