How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cynt Your Own Question

Cynt
Cynt, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 958
Experience:  I have a BA in Computer Information Technology and have been in the computer field for over 14 years.
20109878
Type Your Microsoft Office Question Here...
Cynt is online now

My windows Nokia mobile phone is broken and i have upgraded

Resolved Question:

my windows Nokia mobile phone is broken and i have upgraded to a samsung A3. I have taken my broken phone into an EE shop and they have told me they cant transfer my telephone contacts list because the SIM is empty, it seems the numbers dont save on this type of phone! I know they are there somewhere but the phone is so broken I cant use it to even look at my contacts to copy them over to my new phone by hand. is there any other way I can find them and transfer them into my new galaxy phone?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Cynt replied 1 year ago.
There are a couple of ways but it will take some time to do them: Install Wondershare MobileTrans to your computer, once downloaded choose the option of "Phone to Phone Transfer" on the left side. Then use a USB cable to connect your Android phone or tablet to the computer. Once you open the wondershare mobiletrans then on that box where you can see two phones, make sure your nokia phone is on the let and your galaxy phone is on the right (both phones have to be pulled into your computer with a usb cord). Here is a step by step instructions (same as above) link: http://www.czqsoft.com/useguides/How-to-Transfer-Contacts-from-Nokia-to-Samsung-Galaxy-S3 Another way is if you have a sims card in your Nokia phone just plug it into your computer and download a copy, then plug your samsung phone into your computer and copy the contacts from your downloaded nokia into your samsung.
Expert:  Cynt replied 1 year ago.
I also found a YouTube video that will show you step by step for the above instructions: https://www.youtube.com/watch?v=NNSTmxPkiII
Customer: replied 1 year ago.
thanks cvd4311, sounds complicated and I dont have USB cord and the SIM on the old phone is empty, EE tell me the windows phone does not not save contacts onto a sim, but thanks anyway, think I will just manually input what I know onto the new phone.
Expert:  Cynt replied 1 year ago.
You are very welcome. And so sorry about your phone.
Please RATE 4 or above and I will close the question.
Cynt, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 958
Experience: I have a BA in Computer Information Technology and have been in the computer field for over 14 years.
Cynt and 2 other Microsoft Office Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    233
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    119
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional