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Freddy M.
Freddy M., IT Technician
Category: Microsoft Office
Satisfied Customers: 18398
Experience:  Years of experience.
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Can microsoft return my computer to windows 8 from windows

Resolved Question:

can microsoft return my computer to windows 8 from windows 10 iam unable to do this myself
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
When you start the computer does it get to the desktop with the start menu and search box on the bottom left?

Customer: replied 1 year ago.

yes

Expert:  Freddy M. replied 1 year ago.
Ok good click on that search box.
Type in the word reset.

Then after the list populates click on go back to 8.1.
In the window that pops up under go back to 8.1 click get started.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
Customer: replied 1 year ago.

sorry I gave wrong information and I do not have a search would box please bear with me I am 92 I had hoped that microsoft would have changed it back the way they put it on I should not have agreed with the change

Expert:  Freddy M. replied 1 year ago.
We can get to it another way, do you have the start menu?
It will look like four squares on the lower left corner.
Customer: replied 1 year ago.

yes it says search the web and windows is this what u mean

Expert:  Freddy M. replied 1 year ago.
Yes in that box Type in the word reset.
Then after the list populates click on go back to 8.1.
In the window that pops up under go back to 8.1 click get started.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
Freddy M., IT Technician
Category: Microsoft Office
Satisfied Customers: 18398
Experience: Years of experience.
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