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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36606
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Have connected tv to wifi router and according to network status

Customer Question

have connected tv to wifi router and according to network status allis fine but no connectionis indicated when i source ext
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Can you provide a little more information please?
What is the make and model of the TV?
And what do you mean when you say "when i source ext"?
Thank you
Customer: replied 1 year ago.
samsung model code ue40h5000 software t-nt144ldeuc-1016.1
Expert:  Richard replied 1 year ago.
Thanks,
You missed my second question though
what do you mean when you say "when i source ext"?
Thank you
Customer: replied 1 year ago.
source is from usb outlet and is used on tv when moving from normal tv to pick up internet
Expert:  Richard replied 1 year ago.
So your issue is accessing the USB outlet? What USB device is this?
Can you please, so I can help you, explain exactly what it is your doing and all the devices involved. I need to have a clear picture of your setup there please.
Customer: replied 1 year ago.
a samsung wireless adapter is fitted to ausb outlet and the network to the internet is sourced from there
Expert:  Richard replied 1 year ago.
Thanks
how exactly are you trying to access the internet on the TV?
Via which app? and what error do you get?
And what is the model of the wireless adapter?
Customer: replied 1 year ago.
samsung dongle wis12abgn the network to the internet is then verified on tv set but icannot access the internet
Expert:  Richard replied 1 year ago.
I need to know, Via which app are you trying to access the internet.
and what error do you get?
I understand it may be annoying to have these questions from me, but its important to know, and I need you please to respond to the questions I am asking, else I just need to keep repeating them to you.
Thank you
Customer: replied 1 year ago.
i am trying to get internet from my bt router to my samsung tv so have no apps
Expert:  Richard replied 1 year ago.
ok, but then how do you know you have no internet, this is what I need to know please.
What exactly do you do that tells you you have no internet.
Customer: replied 1 year ago.
on tv there is a source button indicating 6 positions one for tv one for dvd box ofthe remaining 4 only one is highlighted and it displays [ connection fault or consult your internet supplier
Expert:  Richard replied 1 year ago.
yes, but this is because you have nothing connected on this source channel eg: a DLNA device to play content from.
You have a network connect as you indicated the wireless connection succeeded, but you still need a device to connect to if you wish to use this function.
You can see more on this under "❑ Using the DLNA Functions"
within the manual which you can open here
http://downloadcenter.samsung.com/content/UM/201203/20120307193044523/X9DVBEU4E-ENG.pdf
But this is why you get the error as you have set up no external media device for this.
Customer: replied 1 year ago.
what exactly is the device
Expert:  Richard replied 1 year ago.
Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
no follow up question thanks again for your help
Customer: replied 1 year ago.
thank you for the email offering further help i now have a clearer picture of what is required. i willlook at the possibillity of adedicated dlna device or download a suitable app. regards
Expert:  Richard replied 1 year ago.
your most welcome