How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38459
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

I HAVE TRIED SEVERAL TIMES TO UPLOAD WINDOWS 10.I KEEP GETTING

Resolved Question:

I HAVE TRIED SEVERAL TIMES TO UPLOAD WINDOWS 10.I KEEP GETTING ERROR C1900101-40017,WHAT IS THIS AND HOW DO I SOLVE IT.?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
There can be a number of causes for this so we need to rule these out.
First, which anti virus program are you using?
Customer: replied 2 years ago.
WINDOWS SECURITY ESSENTIALS
Expert:  Richard replied 2 years ago.
Thank you
Which version of windows do you currently have?
Customer: replied 2 years ago.
WINDOWS 7
Expert:  Richard replied 2 years ago.
Thank you
Can you power off the computer
Power it on and keep tapping F8 until you get to a menu
Choose Advance Options
Then disable the drivers signatures enforcement
Then try to update to windows 10
Let me know the results please
Customer: replied 2 years ago.
HI., RICHARD, HAVE DONE WHAT YOU SUGGESTED AND WINDOWS 10 FAILED TO LOAD .SHOWING SAME UNKNOWN ERROR. C1900101-40017
Expert:  Richard replied 2 years ago.
Can you tell me the make and model of the computer please.
Customer: replied 2 years ago.
ITS A HP LAPTOP MODEL G72
Expert:  Richard replied 2 years ago.
Thanks
We need to do a reinstall of windows. This will remove all data and return the computer to new, so any files you need to first backup off the computer (programs you will need to install again).
Then power off the computer
Power it on and keep tapping F11 until you get to the recover manager
Follow the onscreen steps and perform a Factory Restore which will install windows.
Once done, then perform the windows 10 upgrade and then install your programs and copy your data back again.
Let me know the results please
Customer: replied 2 years ago.
Hi,Richard,sorry I have been away.The fix you asked me to do ,worked and Windows10 loaded o.k. b
Now I have a wireless network connection adaptor fault,so I am e mailing you from my grandaughters I pad
Expert:  Richard replied 2 years ago.
whats the error you get from the adapter?
Customer: replied 2 years ago.
I can't remember if it was 650 or651
Expert:  Richard replied 2 years ago.
Thats an issue with your setup.Are you at the computer now?
Customer: replied 2 years ago.
No I am not even at home.
Expert:  Richard replied 2 years ago.
ok, you just need to connect it to your wireless network again, this is why you get it.
When you are at home, press the windows key + R and type in
ncpa.cpl
And press enter
Right click on your wireless network connection and select connect then click on your wireless network and connect and this should get you connected again.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
and if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 3 other Microsoft Specialists are ready to help you