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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Microsoft outlook lost sub folder

Customer Question

microsoft outlook lost sub folder
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you provide a little more information please. IS this Outlook the email program or the email website outlook?
And what did you do that resulted in losing the folder?
Thank you
Customer: replied 1 year ago.

lost sunfolder from outlook whilst trying to save it to iCloud

Expert:  Richard replied 1 year ago.
Can you tell me which version of outlook this is please Mark? And how exactly where you trying to save it to iCloud?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

keep saying cant fin\

d download

Expert:  Richard replied 1 year ago.
What is saying this Mark? On which step?
Customer: replied 1 year ago.

when trying find the download after it has been downloaded says it cant find on safari

Expert:  Richard replied 1 year ago.
ok, restart the computer then repeat my instructions again please.

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