Microsoft Office Questions? Ask a IT Expert for Support ASAP
no -- as far as I know it has always been there but never used
tried to use link but get the message -" temporary problem try later ."
is there an alternative ? can I use the link address later or what ?
when I use the link get the answer "temporary problem with the service.
Doesn't look like its my computer.
is the answer as simple as me later trying to open a new account and if so what address do I use to do this
if I open the google account does this effect the facilities I have or is this an additional facility that I only need to use this once /
I do NOT want a different email account than the one I currently have - a different replacement email a/c will cause too many problems
Yes I want a new Microsoft a/c -- I do NOT want to have to change my email address to achieve this .My question was if I open a Google account and get a Google email address do I still retain my existing email address to use.
I have completed the reset password ***** and have requested the code number to be sent to enable me to change to the new password
entered the code and reset my password ***** got the same problem I started with--
have reset and restarted the computer
the same problem
ID 781 707 801
Thanks for your email.
I regret that there is no change.The original problem still exists and I cannot use my Microsoft account and I continue to get the message"someone entered wrong password ***** many times",
I have obtained the code numbers and entered a new password ***** still get message that wrong password ***** too many times.
I despair .
email address -- *****@******.***
why do you say that?
It is the Microsoft account that does not work not my bt account.
the Microsoft account requires that I
enter my email address as well as the password.This is the email address I have provided you with. If you refer back to all the messages when you first addressed this problem it is clear that this is a Microsoft account problem
Would the answer be to close and eliminate my Microsoft account and start again and open a new account bearing in mind that as part of this process the email address I use will be the same as before - does this give Microsoft a problem
when I click on your link I get the message "There's a Temporary problem with this service"
I have done this but again get the message "there's a temporary problem with this service"
I also note that when I type " https://signup.live .com in the browser and click it adds /error.aspx?error code.
Is this relevant ?
ok restarting now
I have restarted my computer and again tried your link but I get the same message " theres a temp problem with this service"
I need a Microsoft account so that I can install my Windows 10 upgrade.I also wish to use my current email address ie***@******.***.
If I create an account with Google as you suggest can I achieve both of these objectives?
Richard -- thank you for your assistance.I will think about your proposals before deciding whether to wait a few days and try again assuming the server is back or whether to try the Google alternative.
Please CANCEL MY MEMBERSHIP PLAN as I do not wish to avail myself of this facility at the current time.
Thank you for your help.