How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38513
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

How do I sign back with Microsoft account? I suffer from brain

Customer Question

How do I sign back with Microsoft account? I suffer from brain damage so easy peasy please!
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Hi there and welcome
What is the exact message you get when you fail to sign in?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.
I already paid £37 to the first chap, he disappeared and another one showed up and now it's you with remote support at another £????. I said I was an OAP and my pension will not be paid into the bank for more than two weeks. How the hell am I supposed to live?
Expert:  Richard replied 2 years ago.
Its no problem, as I mentioned that was an optional service and we can continue hereCan you tell me, what is the exact message you get when you fail to sign in?
Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
So sorry, but there have been various responses to queries about my laptop not working properly.The one which sticks in my memory the longest intimates that t have a) put in an incorrect password; b) my user name is incorrect; c) Both my username and password ***** incorrect; d) I don't know what I am talking about ~true!
Expert:  Richard replied 2 years ago.
ok, let me connect to your computer and we can sort this out
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
Mu code:###-##-####and password: 7161
PS Carer is here to prepare me for bed. Yes I know it is 18.27 hrs, but she needs rest too!
Expert:  Richard replied 2 years ago.
connecting now
Expert:  Richard replied 2 years ago.
you closed the teamviewer programCan you open it again please?
Expert:  Richard replied 2 years ago.
and can you in no way remember your email address for the microsoft account?