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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38329
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have changed to windows 10 and cannot get my saved e mai

Customer Question

I have changed to windows 10 and cannot get my saved e mails
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to get your saved mails? What error do you receive?
Thank you
Customer: replied 2 years ago.
The only e mails that come up are for the current month, I cannot see how to get my saved ones. This is majorly important as they contain information for both my businesses.
Expert:  Richard replied 2 years ago.
Which email service is this? And exactly how do you access your emails?I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you Can you go to www.teamviewer.com Click on Download for Free Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 2 years ago.
787(###) ###-####
Expert:  Richard replied 2 years ago.
connecting now