When using wifi, I'll open an internet page, then the internet logo in the task bar shows a triangle and says the internet is not connected.
When I do a diagnostic check it fixes the problem, connects to the internet for a few seconds, then disconnects again.
Yes, it is currently connected directly via cable.
ok, let's go with the remote access option
ok, what now?
Yes I checked, still not staying connected :-(
ok, this is now working on wireless, think it's sorted, thank you very much. How do I contact you if it goes wrong again?
Hi Michelle, your 'fix' for my laptop worked fine for about half a day but, unfortunately it is back to square one now, any other solutions?
sorry, seemed to get cut off
I will be going out very soon but will be available again in around three hours time, does this work for you?
Thanks, ***** ***** :-)
Hi Michelle, I'm back
ok, there seems to be a problem with the remote connection, anything I can do from here?
tried downloading this a couple of times, keeps showing error
hi Michelle, still not working.
I have to go to work now, please speak to my wife, her name is Terri :-)
Hi Michelle, I'm back from work, unfortunately the wifi still isn't working but my wife couldn't contact you as she forgot the password ***** the laptop :-)
Hi Michelle, not sure if you got my message, I think I exited the page.
Hi Michelle, all backed up and ready to go.
Hi Michelle, I appreciate you're busy but, just so you know, I have to leave for work in around one hour, so on a little tight time scale :-)
Hi Michelle, firstly, the laptop is Dell Inspiron 5520 and secondly, it came originally with windows 8, which is the option it is giving me to go back to, I assume this would be the correct next step?
ok, another problem, the files needed to go back to windows 8 have been removed, is there a way to download them, or is there another option?
Hi Michelle, I'm off to work now but Terri is around to receive your answer, thanks again for your help.
Hi Michelle, I'm about for the next hour if you're available
Hi Michelle, could you please give me an idea of when is the best time to talk to you, obviously there is a time difference and I'm not sure by how much, thanks :-)
Hi Michelle, thanks for that.
I'm around for the next two hours (6 til 8am), have to leave for work around 7:45 but will be around between 1 & 3pm this afternoon, so hopefully can resolve this problem then :-)
That's great, thanks, ***** ***** you then.
Hi Michelle, ready when you are :-)
Hi Michelle, I will need to leave in around one hour from now, just so you know the time scale we have to work with, any idea how long it might take?
Hi Michelle, I thought you were going to be online between 1 & 3, what happened?
OK, let's try again, tomorrow I can be online from 7:30am until 10:30am UK time, does that work for you?
No problem, I'm about as soon as you're ready
Yes, that would be good, thanks
Just so you know, I have about 45 minutes before I have to leave :-)
I had around two hours time this morning at 7:00 when we arranged to speak, I run my own business and am very busy, so don't just have a spare two hours here and there.
I suggest we arrange a time and both be available at the time specified, when would be good for you?
I can be available 8:00pm UK time this evening or 6:00am UK time tomorrow morning, which would be best for you?
Hi Michelle, I'm off to work so will answer your reply on my return, thanks.
Thank you, ***** ***** you then :-)
Ready when you are
Do you need me to re connect the remote desktop?
OK, the switch works but when I turned the wireless back on, it wouldn't reconnect. am now back on cable