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Keith Masters
Keith Masters, Cert. PC Instructor
Category: Microsoft
Satisfied Customers: 107
Experience:  CEO of Rising Son Computer Services 1998
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Good morning I have just bought a new time windows tablet

Customer Question

Good morning I have just bought a new time windows tablet from amazon a.The problem is it won't let me into Microsoft account. It accepts my password ***** then says there is a problem a.this means I cannot down loan any apps
Submitted: 2 years ago.
Category: Microsoft
Expert:  Keith Masters replied 2 years ago.
Good Morning,My name is ***** ***** I will be assisting you today.
Expert:  Keith Masters replied 2 years ago.
Can you please advise me in which tablet model we are working with please?
Customer: replied 2 years ago.
It's a time 2 G188a windows tablet
Expert:  Keith Masters replied 2 years ago.
Ok hold on while I look up the system, please
Expert:  Keith Masters replied 2 years ago.
Thank you for holding. Can you turn on your tablet and get to the sign on screen please
Customer: replied 2 years ago.
ok I've done that
Expert:  Keith Masters replied 2 years ago.
The response time from when I answer your question until the reply back is slow... can we set a time today to get this resolved? I really want to help you. I have had hands on experience with this issue. Thanks
Expert:  Keith Masters replied 2 years ago.
Has your issue been resolved or do you still require help?
Customer: replied 2 years ago.
This system was so so slow I have taken the tablet to pc world and they are going to rectify the problems . Ianm canceling my just answer subscription as I think it's not up to standard
Expert:  Keith Masters replied 2 years ago.
I am so sorry to hear that! I will email a moderator with your concerns. There was quite a delay between conversations and this usually not how it works. There are professionals that work 24/7 around the clock like myself to help. Please don't let this one slow experience speak for the company. I wish you the best and if you need help in the future you can request me directly instead of waiting for service. Thanks Again,Keith
Expert:  Keith Masters replied 2 years ago.
Please rate me based on my professionalism and not the speed of the service rendered... it would be greatly appreciated.