Good afternoon Richard - A bit more information.
When I switched off the desktop yesterday, all was working ok.
When switching on today I got the following results:
1 Google Chrome wouldn't start,
2 Windows update page was as you saw it with the blue dots and nothing else. No other application was run as I am fairly sure they are not affected.
These two "failures" have been seen before and mentioned in my initial briefing. I ran a Restart. As this was starting an error warning appeared but was displayed too quickly to collect any information. An error message at this point has been seen before but maybe not the same one.
The restart completed, although took longer than usual, I checked Chrome and Update which were now running normally.
This leads me to speculate there is a problem in the startup process as the running of Restart on other occasions has often, but not always, fixed the problem.
It may be worth mentioning that on many shut downs, I get an error message stating that something (maybe a program) is stopping the shutdown but the shut down completes nevertheless. As before, the full message is too fast to read.
With the weekend upon us, please can you tell me if and when you will be available to help and I will do my best to be here to help as necessary. I will not be here this evening after 18.30 uk time.
Hope this helps. Regards, Alyn