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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My emails use POP3 to get messages to and from Virginmedia.com.

Customer Question

My emails use POP3 to get messages to and from Virginmedia.com. I can receive emails but sent emails are stuck in the outbox.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which email program you are using? eg: Outlook 2010?
And which version of windows are you using?
Thank you
Customer: replied 1 year ago.

Windows Live Mail

and just loaded Windows 10

Expert:  Richard replied 1 year ago.
ThanksHow did you run sfc /scannowWhat steps did you take and what error message are you getting?
Customer: replied 1 year ago.

I run it on Command Prompt (Admin)

Error code 0x800CCC79

Expert:  Richard replied 1 year ago.
Thanks John,
Just to check as its the most common cause (requiring sfc /scannow), you restarted after running it? Did it say it found any errors?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

Teamviewer ID 822 773 021

PASSWORD *****

Expert:  Richard replied 1 year ago.
connecting now

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