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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40106
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Cannot get my printer to work on new windows 10 installation.

Resolved Question:

Cannot get my printer to work on new windows 10 installation. It is HPdeskjet 3940
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please exactly what happens when you try to print to it?
Are you getting a specific error message?
Please let me know.
Customer: replied 2 years ago.
Hello Richard, there is no response at all but it tells me my printer is working.
Customer: replied 2 years ago.
No specific error message
Expert:  Richard replied 2 years ago.
Thanks
Are you connecting to it via wireless or a USB cable?
Customer: replied 2 years ago.
usb cable to a wireless laptop
Expert:  Richard replied 2 years ago.
Thanks,
Plug it into a different USB port on the computer, then try to print to it.
Let me know the results please
Customer: replied 2 years ago.
No result from change of usb port
Expert:  Richard replied 2 years ago.
Thanks
Can you go to devices and printers, then right click on the printer and select Remove.
Then disconnect the printer
Then restart the computer
Once restarted, install the printer again and tell me if it now prints.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Microsoft Specialists are ready to help you