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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am trying to set up a Microsoft account on my new Microsoft

Customer Question

I am trying to set up a Microsoft account on my new Microsoft Lumia 435 phone. When I enter my Hotmail email address in the USERNAME box and then enter my password, it will not accept the email address. The email address I am using is***@******.***.
Please help.
Thanks
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you click on my link below are you able to sign into your account there?
www.hotmail.com
Please let me know
Customer: replied 1 year ago.

I need to know what username can be used to set up the Microsoft account when the email address won't work.

Expert:  Richard replied 1 year ago.
The only username is ***** ***** address and it will work Mary, the issue will be your password.
Else you would need to make a new account which you can create here
https://signup.live.com
But it would be best if you did my initial instructions first?
Customer: replied 1 year ago.

Richard, I have tried a new password ***** it still won't let me open a Microsoft account.

Expert:  Richard replied 1 year ago.
Did you do my initial instructions? I am not clear on this...
Expert:  Richard replied 1 year ago.
If you click on my link below are you able to sign into your account there? www.hotmail.com Please let me know

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