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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31286
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My email address is with btconnect.com which I believe is managed

Customer Question

My email address is with btconnect.com which I believe is managed by microsoft.
I receive my emails easily on my computer and did receive them on my Ipad and Iphone.
NOW i can't receive them on the last two devices. Microsoft lose me in a fog of jargon
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Hi there and welcome
On the iPad or iPhone, if you open up Safari, are you able to view webpages?
And do you receive a specific error on the devices when you check for emails?
Please let me know
Customer: replied 1 year ago.
On my Iphone I am told I have asked sign in too many times with an incorrect answer.
I have changed my password ***** am not certain if I have changed the correct password.
On my Ipad I am told to sign out of microsoft and sign in to outlook. It explains how to sign out of microsoft but not how to sign in to outlook. I constantly get guff about school accounts and adminstrators - I am not at school and I don't have an administrator.
I am simply an elderly person lost in a fog of jargon
Expert:  Richard replied 1 year ago.
Thank youEasiest for you is to add the accounts back onto the devices as it all sounds like they got messed up.On both device do this (as the steps are the same for both)Go to Settings, Mail and select the Microsoft Account then select Delete Account.This deletes it only from the device. Not the actual account itselfThen go to Settings, Mail and add the hotmail account again to the device.If you can add it it should then function correctly.Let me know the results please.
Customer: replied 1 year ago.
I am on my Ipad in settings and click on Mail, contacts , calenders but can see no sign of microsoft account,
There is a place where it says add account. I am now trying to sign up to outlook but cannot remember my outlook password
Customer: replied 1 year ago.
how do I get an outlook password? - this is required
Expert:  Richard replied 1 year ago.
correct its now called outlook, same thingIf you cannot remember your password ***** can reset it herehttps://account.live.com/resetpassword.aspx
Customer: replied 1 year ago.
Richard
I appreciate your help but I am no further in my quest to read my email on my ipad.
Perhaps if you stayed with me and took me thru it step by step I might get somewhere
I am goin round in circles and unable to break out
Customer: replied 1 year ago.
Did I reset my microsoft password ***** my outlook password?
Customer: replied 1 year ago.
Some help services get into my device - can you get into my ipad?
Expert:  Richard replied 1 year ago.
Outlook and Microsoft are the same
Did you reset the password?
If so, use this as the password *****
Customer: replied 1 year ago.
Yes I have a new password ***** am still floundering
PLEASE try to take me thru step by step as i find your instructions difficult to obey
Customer: replied 1 year ago.
I am at my Ipad but talking to you on my mainframe
Expert:  Richard replied 1 year ago.
It is only one step, enter in the passwordWhere you are getting stuck?
Customer: replied 1 year ago.
I go to setting and mail. What shall I do now?
Shall I click on OUTlook?
Customer: replied 1 year ago.
I wish to know where to enter the password?
Expert:  Richard replied 1 year ago.
You add the email account on the devices, you were busy doing this.
I will repeat the instructions you were busy with till you realised you did not know your password
On each device
go to Settings, Mail and add the hotmail account again to the device.
If you can add it it should then function correctly.
Let me know the results please.

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