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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5613
Experience:  Indept expertise on MS Office package
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Mum had new computer and cant remember what password ***** put

Resolved Question:

mum had new computer and cant remember what password ***** put in to start computer up please help
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.what is the make and model number of the computer?
Customer: replied 2 years ago.

acer aspire E 14

Expert:  michelleclive replied 2 years ago.
do you have data which needs to be saved
Customer: replied 2 years ago.

no

Expert:  michelleclive replied 2 years ago.
ok give me a minuite i will give you a factory restore steps which you can follow and it will be like the first day you got the computer.
Customer: replied 2 years ago.

ok thanks

Expert:  michelleclive replied 2 years ago.
is it windows 10 you have on the computer
Expert:  michelleclive replied 2 years ago.
did you use the microsoft user name to login to windows?
Expert:  michelleclive replied 2 years ago.
are you there?
Customer: replied 2 years ago.

switched computer on and got to log in page and put in email address but cant remember password ***** cant get any further

Expert:  michelleclive replied 2 years ago.
what is the user name you enter when you login to windows 10?
Customer: replied 2 years ago.
Expert:  michelleclive replied 2 years ago.
Follow the steps 1. On the login screen keep the shift key held down and then use the mouse and select the shutdown icon and select restart.make sure you do not release the shift key till the comuter dont restart.
michelleclive and other Microsoft Specialists are ready to help you
Expert:  michelleclive replied 2 years ago.
2. It will restart on a blue screen menu choose an option. choose click on Troubleshoot then you click on reset your pc
Expert:  michelleclive replied 2 years ago.
reset your pc will appear click next then you will select Fully clean the drive.
Expert:  michelleclive replied 2 years ago.
let me know if you find any problem.
Expert:  michelleclive replied 2 years ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley or a star and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further