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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5503
Experience:  Indept expertise on MS Office package
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Some of my live tiles have stopped working ie mail how can

Customer Question

some of my live tiles have stopped working ie mail how can I restore them
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.please explain the problem a bit more in detail. What email are you using.
Customer: replied 1 year ago.
yahoo but the problem is there are more than just the mail live tile not responding
Expert:  michelleclive replied 1 year ago.
do you get any error?let me know if you get one.
Customer: replied 1 year ago.
no I just get a message that I may have to re install
Expert:  michelleclive replied 1 year ago.
then you will have to reinstall as it might be corrupted.
Customer: replied 1 year ago.
how do I do that on windows 10
Expert:  michelleclive replied 1 year ago.
There is an optional Remote Connect Service - Quick ResolutionRemote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
Customer: replied 1 year ago.
lets go for remote assistance be aware there is more than one live tile with this problem
Expert:  michelleclive replied 1 year ago.
please do show me the problem once i get connected.
Customer: replied 1 year ago.
ok
Expert:  michelleclive replied 1 year ago.
Click here to run remote access tool
Expert:  michelleclive replied 1 year ago.
Join Your Remote Desktop SessionHow Remote Desktop WorksAgree to the Remote Desktop Legal Disclaimer below.The Remote Desktop client file will automatically download to your computer.Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 1 year ago.
ok lets start
Expert:  michelleclive replied 1 year ago.
got connected and working on it.
Customer: replied 1 year ago.
still no go with live tiles
Expert:  michelleclive replied 1 year ago.
check now and let me know windows updates are up to date.
Customer: replied 1 year ago.
hello michellelive I will be away today but if wish to work on my problem my computer will be on
Expert:  michelleclive replied 1 year ago.
we will work once you are back.
Customer: replied 1 year ago.
helloCustomerI am here now
Expert:  michelleclive replied 1 year ago.
Hello sir i was not avaialbe on Sunday let me know when you have time today i am online.
michelleclive and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
helloCustomerI am online know
Customer: replied 1 year ago.
I have decided to back date my computer to windows 8.1 and see if that clears the problem will let you know outcome
Customer: replied 1 year ago.
sorry it said I could back date it now it said I cant so back to you
Customer: replied 1 year ago.
are youCustomeriam ready whenyou are
Customer: replied 1 year ago.
that's the wrong number the is UK number and it is 01929 424956
Customer: replied 1 year ago.
ok lets chat
Customer: replied 1 year ago.
sorry I mean lets chat on line
Expert:  michelleclive replied 1 year ago.
let me know a time of you availability i will be online and we can continue.
Customer: replied 1 year ago.
i am on line know for about an hour
Customer: replied 1 year ago.
michellclive I am about to go of line as I will be in mainland Europe for the next few weeks.I will have to end this work and it seems my best course is to have windows uninstalled and then reinstalled ,so thankyou for your help .good luck in the future
Expert:  michelleclive replied 1 year ago.
Hello sir my apology i was not logged in yesterday. I will be online whole day today let me know if you have reinstalled windows.
Customer: replied 1 year ago.
I am at the airport now my computer has been put. in the computer work shop to be put back to factory settings,so all will be well when I return to the UK .They have warranty yours J Mason
Expert:  michelleclive replied 1 year ago.
Let me know if you need any help i will be happy to assist you.