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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6651
Experience:  Computer Software Specialist for more than 10 years
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I have just deleted my Epson printer and reinstalled because

Resolved Question:

I have just deleted my Epson printer and reinstalled because it had gone offline.
it still will not print .I am in windows 10 printer stylus dx4800 please help a foundering OP
thanks
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your printing software issues. Is your computer previously running older version of Windows like 7 or 8 then you upgraded to Windows 10 recently?Please let me know so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
jess windows 7
Expert:  Jess M. replied 1 year ago.
Hi,Thank you for writing back with that information. If you upgraded your Windows 7 to Windows 10, then the current drivers that your Epson printer is using could be incompatible with Windows 7 thus your printer is no longer working. We need to cleanup the incompatible drivers and reload the compatible drivers to make it work again.Can I remotely access your computer so that I can directly fix the printer installation issues while you watch?Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 1 year ago.
no problem go ahead brian
Expert:  Jess M. replied 1 year ago.
Hi Brian,Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6651
Experience: Computer Software Specialist for more than 10 years
Jess M. and 2 other Microsoft Office Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.
Brian,Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=b1a49bb9-c29a-47f1-95ff-c7d2f98cebc02. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  Jess M. replied 1 year ago.
Hi, how is it going? I am still waiting for you in the remote session. Has your computer restarted already? Please let me know. If it has restarted already and I am not reconnected automatically, you will need to run the remote tool again to join me in the remote session.Regards,Jess
Expert:  Jess M. replied 1 year ago.
Hi,Thank you for your patience. Your printer is now working as well its scanning capability. A cleanup and a reinstall using the latest drivers fixed it.Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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