How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 5353
Experience:  Working as Tech support specialist with a world famous computer manufacturer
15907069
Type Your Microsoft Question Here...
Shefin is online now

I have purchased windows dvd player i keep pressing install

Resolved Question:

i have purchased windows dvd player i keep pressing install it says complete but it has not installed
Submitted: 2 years ago.
Category: Microsoft
Expert:  Shefin replied 2 years ago.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. May I know from where did you purchase the program? May I know the exact version of the program? Have you installed it after downloading? Can I access your computer remotely and check the issue? Thank you.S H E F I N
Customer: replied 2 years ago.

purchased from Microsoft store

just called windows dvd player

yes i have tried to install several times with no luck

yes you may access my computer remotely

Expert:  Shefin replied 2 years ago.
Hi, Please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer. https://www.teamviewer.com/hi/index.aspx After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer. Thank you.S H E F I N
Customer: replied 2 years ago.

my id###-##-####/p>

password *****

Expert:  Shefin replied 2 years ago.
Hi, Please wait while I access your computer. Thank you.S H E F I N
Expert:  Shefin replied 2 years ago.
Hi, I apologize that the connection got disconnected. Please try the instructions in the link below.http://www.windowscentral.com/fix-pending-apps-windows-10-store Thank you.S H E F I N
Shefin and other Microsoft Specialists are ready to help you