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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40125
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access my emails when I try and log in to "Sign i

Customer Question

I cannot access my emails when I try and log in to "Sign in".
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you click on Sign in?
And which internet browser are you using? eg: Internet Explorer?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

ID***@******.***

Password *****

Expert:  Richard replied 2 years ago.
Thank you
Do you have your cell phone with you that ends in number 35?
If so, what are the last 4 digits of your phone number?
Customer: replied 2 years ago.

I have my cell phone with me that ends 35.

Cell phone last 4 digits are 9035.

Expert:  Richard replied 2 years ago.
please tell me the code you just received on it
Customer: replied 2 years ago.

Code(###) ###-####/p>

Expert:  Richard replied 2 years ago.
Thanks
Please now sign in using password *****
Make sure to use capitals where I indicate in the password
Let me know the results please
Customer: replied 2 years ago.

Do you wish me to shut down my laptop and restart using the password ***** rather than my own ?

Expert:  Richard replied 2 years ago.
yes please as I have set that password ***** you.
Customer: replied 2 years ago.

Will do now.

Expert:  Richard replied 2 years ago.
Thank you
Customer: replied 2 years ago.

Richard my restart sign in password ***** gave me was not accepted and I had to use my original one.

Expert:  Richard replied 2 years ago.
Ok...then it is not emails your trying to sign into as 100% its correct, I have signed into it myself here.
What exactly is it your trying to sign into?
Customer: replied 2 years ago.

I am trying to get my email messages and facebook messages etc. I use the Sign in icon top left of my lap top but it will not open. Can you access my laptop from your end ?

Expert:  Richard replied 2 years ago.
so your trying to sign into your Laptop, not Email but your actual Laptop?
Customer: replied 2 years ago.

I can sign in to my laptop using my password, no problem, and can access Google etc. but cannot get into my messages or send emails eg.

Expert:  Richard replied 2 years ago.
ok, not sure what you are doing as the password ***** *****% correct
Ill connect to your computer and see
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

Richard do you need me to go to www.teamviewer.com and download ? My ID is *****@******.*** and Password ***** *****

Expert:  Richard replied 2 years ago.
yes, go to Teamviewer and download and run it like my instructions said please.
It will give you the ID and Password ***** give to me.
Customer: replied 2 years ago.

Sorry to be a pain Richard. I have downloaded and tried to run

teamviewer but when I try to run it tells me to close teamviewer.

Expert:  Richard replied 2 years ago.
that means you already have it open Angus, so look for it on your computer screen as it is already open and telling you the ID and Password ***** give me.
Customer: replied 2 years ago.

Eurika, might have done it. Please try ID###-##-####/p>

Password ***** Good luck.

Expert:  Richard replied 2 years ago.
thank you, ***** *****