Microsoft Office Questions? Ask a IT Expert for Support ASAP
I have used a program called 'Should I remove it' to delete files deemed not necessary. I have also used a program called 'Reimage' to clean up my system.
You're answer didn't solve the problem. I'm researching ways to solve it myself.
I have been able to download Windows 10, both by disabling my anti virus system, as you suggested, and on previous occasions. However when it comes to 'Upgrading Windows', it always sticks at 32% complete, and I have to revert to Windows 7.
My rating wasn't an indictment over you personally, I was disappointed with the way 'Just Answer' conducted business. I was initially asked to pay 36 Euros, which I did, only to find that I had a 7 day free trial on offer. Furthermore I was then asked to subscribe monthly.
I am currently processing your latest suggestion on the lap top that I want Windows 10 to be installed, and will advise you of the outcome. I have noted on a number of forums that mine is a common error, and I'm surprised that Microsoft haven't made any statements regarding this issue.
I will change my rating depending on how my problem is resolved. Well, I carried out your last instruction explicitly, but the end result was the upgrading to Windows 10 stalled at 32% again. When the program you gave me finished, the system rebooted and asked if I wanted to restore to a previous version of Windows 7, that didn't carry the corrupt files, I agreed. However before I could try to install W 10 again, the system asked to me to perform nearly 160 Windows updates.
After it stalled on 32%, it reverted to Windows 7, and the first screen to come up said that the installation of W10 could not be completed due to error code C1900101-30018. I spent over 10 hours trying to fix it yesterday, can you please confirm one way or another, is it possible to convert to W10 or not ? Thanks.
Samson R510, it's about 6 years old.
I'm not clear about the implications of this.
- Presumably, Facebook, Mail, Skype etc, won't be affected
- Word and Excel I paid for these, will I be able to restore them, including files I've created, from the back up
- Google Chrome, Firefox and Internet Explorer, will I have to recreate my favourites lists
- How about other things like Acrobat, Adobe, Norton etc
OK There is a lot of preparation work to do. I will only have time to do this today, then the restore tomorrow.
Can you copy letters etc on Word, from the back up ?
How long will the factory reset take ?
What are the chances of success ?
I think I need to give this some serious thought. As you can imagine over a period of 6/7 years I have built up a lot of data, files etc. What it comes down to, is all this work worth it just to get Windows 10, after all Windows 7 has served me well. I'll let you know tomorrow my thoughts on this, and this won't affect my rating of you, you have tried to help. The one thing I don't understand, there are numerous forums where several people are complaining about exactly the same issues. Why hasn't Microsoft realised that these problems will occur in some cases.
After weighing up the amount of work involved by restsoring my lap top to 'factory reset', I've decided it just doesn't make sense. I have a massive amount of programs and files which would have to be re-entered, taking several hours of work, and it could turn out that one of these programs/files has caused the problem in the first place. I'm happy with Windows 7, so have decided to stay with it.
Thanks for your help.