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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40124
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Upgraded to w10 and print spooler will not start thanks, Fred

Customer Question

upgraded to w10 and print spooler will not start
thanks, Fred
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the error you get when you try to start the print spooler?
Please let me know
Customer: replied 2 years ago.

I do not think I got a reply

Expert:  Richard replied 2 years ago.
You did Fred, but you skipped over it, no problem I can repeat
What is the error you get when you try to start the print spooler?
Please let me know
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

When selecting a print, I receive " no printer installed
"

Expert:  Richard replied 2 years ago.
ok, is there a printer installed?
Type in the bottom left search Device and click on devices and printers.
Do you see your printer installed there Fred?
Customer: replied 2 years ago.

yes, canon mx920

Expert:  Richard replied 2 years ago.
ok, now press the windows key + R
Type in
services.msc
Press enter
In the window that opens, go down till you find print spooler
Double click it and select stop if it is running
Then click start
Then try to print
Let me know the results please
Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

received error code 1068

Expert:  Richard replied 2 years ago.
When exactly did you receive this error Fred? On which step?
Customer: replied 2 years ago.

under services, selected start

Expert:  Richard replied 2 years ago.
Thanks
Can you press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then try to start the print spooler.
Let me know the results please
Customer: replied 2 years ago.

OK, scannow - no integrity violated chkdsk/I - windows scanned & no problems found

Expert:  Richard replied 2 years ago.
ok, now start the print spooler and try to print please.
Customer: replied 2 years ago.

same error code, #1068

Expert:  Richard replied 2 years ago.
Press the windows key + X and click on command prompt (admin)
Then type in
sc config spooler depend= RPCSS
Press enter
Make sure it does not error as you have to type it in exactly as I listed.
Then restart and tell me if you still get the error please.
Customer: replied 2 years ago.

No change, same error 1068

Expert:  Richard replied 2 years ago.
what was the response when you entered the command I gave
Customer: replied 2 years ago.

Hi Richard, still have same problem, nothing resolved.
Fred

Expert:  Richard replied 2 years ago.
what was the response when you entered the command I gave