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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32164
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Since d/l Windows 10 to my Laptop I cannot print anything,

Customer Question

since d/l Windows 10 to my Laptop I cannot print anything, the printer has gone into offline and I can't get it back online
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Hi there and welcome
Can you on the computer click on the search at the bottom right and type in Device
Click on Devices and printers.
Then double click on your printer
Then click on printer and check for Use Printer Online
click this and then try to print.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32164
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and other Microsoft Office Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

as I sent before my sign on is***@******.*** password: lesley558

Expert:  Richard replied 1 year ago.
Its not your sign on I want.
I need the ID and Password ***** get when you do my instructions please
I will repeat them again
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

sorry things appear to be going wrong this end , sign on 249 225 753

p/w 4386

Expert:  Richard replied 1 year ago.
no problem, connecting now.
Customer: replied 1 year ago.

the service is between poor to ok! Richard decided that the Dell printer was faulty and so deleted it leaving a model that I knew nothing about on my system, I had said that the Dell worked fine from my PC but not from my Laptop since it was updated with Windows 10, the printer system that he left on my laptop did not work because I do not have that type of printer and have since had to re-install the Dell programme which still does not work on the laptop but does on PC which is Microsoft XP. So my original request for help has not been resolved and |I have had to re-do the work that Richard did.

Expert:  Richard replied 1 year ago.
Hi thereI reinstalled the printer and asked you to try to print after restarting.What was the results as I never heard from you.

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