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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35272
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have had this email adress ; it is:

Customer Question

Hi - I have had this email adress for years; it is: brighids.buysXXXX and I can tell you who I have emailed earlier today: Stuart Healy / Alan XXXX and Roger XXXXmy last three emails I had before I was unable to sign in were from: Pink Clove / Amazon and Amazon I also sent a thank you to LJ Letting and to my partner Barry Masters. Now when I log in or try to login to my email account - I am told - THERE IS NO SUCH ACCOUNT!!! I am a photographer; and I bought my my camera from UKDigital Cameras; and in my email; I have the original invoice for the camera; and the camera needs to be returned for a repair. I need to have my email address asap. Thanks

Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Hi there and welcome
Can you tell me please when you last signed into this account?
Thank you
Customer: replied 1 year ago.

16:22 or close enough to that time

Expert:  Richard replied 1 year ago.
at 16:22 today you were able to sign into that account?
Customer: replied 1 year ago.

yes - I was attempting to set up email forwarding to Incredimail; BUT was not successful

Expert:  Richard replied 1 year ago.
ok, so I understand
you successfully signed into this account, you were doing some things in it, you signed out and then you were unable to sign back in. You then get this message, is that correct?
Customer: replied 1 year ago.

yes - I did not sign out though

just went away from computer

Customer: replied 1 year ago.

you still there

Expert:  Richard replied 1 year ago.
yes, I was getting this checked out for you and it took some time, but the account is not existing at all.
It has been deleted and this is why I was pretty confused.
I need to be sure, are you without a doubt convinced you have the spelling correct? I tried a lot of different spelling but could not match it, but are you sure?
Customer: replied 1 year ago.

xxxxxxxxxxxxxxxxxx is the email address; and can I submit a screen print - because this webpage even has it listed in top left corner

Expert:  Richard replied 1 year ago.
okk, create an account again and specify this exact address as it should then reopen it.
https://signup.live.co.uk/
Let me know the results please
Customer: replied 1 year ago.

don't go anywhere - brb

this is my result:



This site is temporarily unavailable



This site is temporarily unavailable due to maintenance. Please try again later.

Expert:  Richard replied 1 year ago.
ok can be issues with that server, use
https://signup.live.com
Customer: replied 1 year ago.

This email is part of a reserved domain. Please enter a different email address.
Expert:  Richard replied 1 year ago.
ok, you have done something to close this account down if this was 100% the correct spelling.
You said you had a screen shot, can you upload this please (click the paper clip)
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.

I have already paid £28; now another £20 - will this actually get me my email back?

Expert:  Richard replied 1 year ago.
The 20 is optional as I indicated else we continue herePlease upload the screen shot.
Customer: replied 1 year ago.

will the 20 get me my email

Expert:  Richard replied 1 year ago.
I cannot say as so far there is no email account to get so we need to get to the bottom of this.
Customer: replied 1 year ago.

I tried to attach - won't do. BUT at top on right of this page is my account - if you click on it - it has email address there

Expert:  Richard replied 1 year ago.
I dont see what you do
Go to http://ge.tt
Upload it there and give the download link to me please
Customer: replied 1 year ago.

https://secure.justanswer.co.uk/account/my-account.aspx?rpt=4202100

Expert:  Richard replied 1 year ago.
I cannot see that
You need to upload a screen shot to http://ge.tt
And provide me the download link
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35272
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 7 other Microsoft Office Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

283 647 976 PW 4766

Expert:  Richard replied 1 year ago.
connecting now

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