How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40340
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

No output device installed

Customer Question

no output device installed
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you give a little more information please?
Is this on a windows or Mac computer? And what exactly are you trying to do?
Thank you
Customer: replied 2 years ago.
after refreshing windows 10, I no longer have sound. My computer is HP Pavilion G6. When I click on the sound icon under
playback devices I receive 'no output device installed'
Expert:  Richard replied 2 years ago.
Thanks
Can you give me the full model of the computer please? (its more then G6)
Thank you
Customer: replied 2 years ago.
Model number C1Y86EA
Expert:  Richard replied 2 years ago.
ok, there is no windows 10 drivers at all, and whilst Windows tries to overcome this it cannot always, so this is likely to be the issue.
But to be sure, download the audio driver and install it from my link
http://tinyurl.com/kabuf4e
Once installed, restart and tell me if you now get sound please.
Richard and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.
Thank you for your assistance, I was begining to despair at this problem all is now working. Thanks again.A P Morris
Expert:  Richard replied 2 years ago.
Your most welcome
If you need anything else, please let me know