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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35713
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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My printer will not print. It's status with windows 10 is shown

Resolved Question:

My printer will not print. It's status with windows 10 is shown as error
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Was this printer working on your windows 10 previously?
What's the model of your printer?
If it's an all-in-one printer, are you still able to make a copy from the printer's glass (not print from the computer)?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
No I have just downloaded and installed Windows 10. The printer was working perfectly wit windows 8.1, but you encouraged me to convert to 10
Printer model is Epson Stylus Photo 700 ESC/P 2
Not an all in one
Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry, I'm not affiliated with Microsoft / Windows. I'm an independent computer tech; I can help you with this printer issue.
Can you disconnect the printer's USB cable from the computer for now
, then go to Control Panel\Hardware and Sound\Devices and Printers (right-click on the Start button, then click on Control Panel)
, then right-click on the Epson printer there and remove it for now
, then make sure printer is powered on
, then reconnect USB cable from printer to computer
, then wait a bit and see if the printer got automatically be reinstalled
, then check printing.
Please let me know. Thank you.
Customer: replied 1 year ago.
Yes working
many thanks
Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much for your patience,
Customer: replied 1 year ago.
I have already replied once.
The problem is solved
Many thanks
Richard
Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. To finish up, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you again.
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35713
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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