How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 5292
Experience:  Working as Tech support specialist with a world famous computer manufacturer
15907069
Type Your Microsoft Question Here...
Shefin is online now

I have just installed Windows 10 whereupon I cannot acces scanner

Resolved Question:

I have just installed Windows 10 whereupon I cannot acces scanner on my Epson printer ( Stylus Office BX535WD) and it worked perfectly well in version 8.1. Help!!!
Submitted: 1 year ago.
Category: Microsoft
Expert:  Shefin replied 1 year ago.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. I would suggest you download and install the latest driver for your printer. Download and install it from the link below.http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=FCFfEfoyEiHAA+dd05yDdHG9clYRu5vyPUl5dW+0mpoU003D&tc=6 If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Customer: replied 1 year ago.

No joy I'm afraid. Any other suggestions?

Expert:  Shefin replied 1 year ago.
Hi, Can I access your computer remotely and check the issue? Thank you.S H E F I N
Customer: replied 1 year ago.

yes

Expert:  Shefin replied 1 year ago.
Hi, Please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.https://www.teamviewer.com/hi/index.aspx After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer. Thank you.S H E F I N
Customer: replied 1 year ago.

don't know what ID is

Expert:  Shefin replied 1 year ago.
Hi, Have you downloaded and installed Teamviewer? Thank you.S H E F I N
Customer: replied 1 year ago.

No but will do if you are still available

Expert:  Shefin replied 1 year ago.
Hi, I am available now. Please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.https://www.teamviewer.com/hi/index.aspx After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer. Thank you.S H E F I N
Shefin and 5 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.

ID = 363 637 102

PW = 9381

Expert:  Shefin replied 1 year ago.
Hi, Please wait while I access your computer. Thank you.S H E F I N
Customer: replied 1 year ago.

Any joy?

Expert:  Shefin replied 1 year ago.
Hi, I have lost the connection. Please open Teamviewer and let me know the new password. Thank you.S H E F I N
Expert:  Shefin replied 1 year ago.
Hi, If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N

Related Microsoft Questions