Hello my name is***** will be assisting you today. I will try my best to help youSir what is the make and model of the printer?When you open a word document that you needed to print and press CTRL + P key does it show print options also does it shows your printer in that options window?Sincerely,JohnNote: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
my printer is HP PHOTOSMARTC6280 sorry I'm slowcan I go to document to try this ctrl+6 & stay with you
Thank you for the details sir.You can minimize this page and go to a document and try CTRL + P to see if you can print.You can bookmark this page, use that bookmark to open this page in case you need to restart the PC or you have accidentally closed this page, In case that doesn't work. Then you can get back to this page using the email send by just answer to your email address regarding this question. There is view answer option in the email click on that and you can open this pageIf you want i can also remote access to your PC and check the printer issue directly.It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
please john do the link & see for yourself I m just a leaner or maybe an idiot just fix it pleezzz
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=83be0e0b-5ed4-43ca-8ea0-bb27d140174c that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.