Hello Richard! Thank you for your reply. You ask which email service I am using : how do I find out? I am a senior citizen , with very little understanding of computing, so my option would be for remote - I cannot see a button to click on for 'extra help'! Alice.
Hello Richard ! I have just received the message that you are unable to help and inviting me to ask another question. That was my only question so I can just thank you for trying and for your patience - I know I made silly mistakes along the way! Alice.