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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36864
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My nokia phone shows my e mail address as roger......@live

Resolved Question:

my nokia phone shows my e mail address as roger......@live .com and will not let me changeit. When I enter my password ***** is not accepted.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the mode of your Nokia phone please?
Thank you
Customer: replied 1 year ago.
nokia lumia 520
Expert:  Richard replied 1 year ago.
Thanks
The email account is the link for everything on the phone, so the only way to change this is to reset the phone, you cannot do this any other way. this will remove all the data on the phone (contacts ect) and return the phone to new but you cannot avoid this.
To do the reset
Slide your finger left on the display.
Press Settings.
Press about.
Restore factory default settings
Press reset your phone.
Press yes to accept.
Press yes to confirm.
Then setup the phone again and use your correct email address to register it.
Let me know the results please
Customer: replied 1 year ago.
it will take some time to record all my personal data
Expert:  Richard replied 1 year ago.
No problem, I will be here if you have any problems.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 5 other Microsoft Specialists are ready to help you

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