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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I made a mistake with my email address when I set up the account.

Customer Question

I made a mistake with my email address when I set up the account. How do I put it right.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,

I'm sorry about the issue. What kind of account did you set up? What website or program, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you
Customer: replied 1 year ago.

Basic Microsoft account when I set up laptop.

Have just got windows 10.

I did not realise I had made a mistake with the email address until now. I thought it was just me having finger trouble.

Expert:  Viet -MS Office Tech replied 1 year ago.
Is this a brand-new laptop?
Is it okay to reset the laptop fresh, so you can re-set up fresh, like brand-new, so you can set up with the correct email address?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.

The lap top is 2 years old. It recently was returned to factory settings. I used my bt email address.

Expert:  Viet -MS Office Tech replied 1 year ago.
Do you mean you do not have access to the email address as shown on the problematic laptop?
Do you need any data / file on the laptop? And/or do you have backup?
Please let me know. Thank you.
Customer: replied 1 year ago.

no access to email and the account cannot be finalised as the security sends email to verify and I cannot receive it as it is not correct.

Expert:  Viet -MS Office Tech replied 1 year ago.
OK. Do you need any data / file on the laptop? And/or do you have backup?
Is it okay to reset the laptop fresh, so you can re-set up fresh, like a brand-new windows 10 computer, so you can set up with the correct email address?
Please let me know. Thank you.
Customer: replied 1 year ago.

Files backed up. no to a reset.

Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry, since you put in the wrong email address you need to reset. Since you have backed up your files, isn't that okay? Thank you.
Customer: replied 1 year ago.

I will have to think about that for a while.

Expert:  Viet -MS Office Tech replied 1 year ago.
You can put your backed up files on another computer and see if they're all okay. Thank you.