Thank you Richard, for your message. I followed your instructions to the letter but, sadly, the problem is still there.
I look forward to further ideas for a fix.
Yes I did that. I deleted all the PUPs and PUMs that the RK scan came up with (it didn't report anything else) then restarted the machine. Unfortunately, the problem persists.
I think this is going to be a long job and MS should be made aware of it. I have noticed online that other users have the same problem but there are very few solution providers. I found one who provided details of registry fix but when I tried that it would not work because as I made the final changes to the registry an error message blocked me. Considering I am the Administrator (and the creator, as it happens) I found that strange.
If you are OK to follow this through I am happy to stay with you. Continuity might help and it isn't stopping me from using the PC. It is simply very annoying that I cannot organise my desktop
Yes, Richard, It is still there.
The only noteworthy thing about that is the one service that cannot be stopped in that list - ESET Smart Security. It just will not permit itself being stopped over a Restart, which is, of course, the only way the problem can be checked.
I don't know if there is a clue here but I recall that the 'poster' of the solution I found online (which didn't work for me) that I mentioned in my previous response to you, said he found his solution on the ESET site.
Of course, I looked there to verify it before coming to Just Answer but could find nothing about.
I set up a new account but some software, including ESET remains active on all accounts on this computer, so I can't test that.
I am going to call ESET support to see if I can get any sense from them, after which I will reply to you again - one way or the other.
Sorry Richard, yes I did.
I did that but the problem was still there, so I initiated contact with ESET.
The problem is under investigation and test at ESET. They are aware of it and provide a solution – when pressed. If you are interested, the procedure is simple and quick. I don’t know if the problem and solution apply to other versions but this applies to ESET Smart Security 8, which I have. This is it: Open the ESET software panel and select the Settings button>select Enter Advanced Setup>open Update>select Settings>select Pre-Release update. After closing all open areas, force ESET to update. This is supposed to completely fix the snapping icon issue.Sadly, it didn’t work for me, so I have been back to them today and they have assured me that by the end of the day another update will be issued to fix my problem. If that doesn’t fix it they have asked me to go back to them. Clearly, the ESET team are currently on the wrong foot with this icon problem and are understandably reluctant to admit it. However, now they have they are very helpful, as are you. So I will run with ESET for the time being but please don’t close my case. I will keep you in the picture until the end, one way or the other.
As it happens, I have been running ESET on the three computers I have always had in use over the past five years or so and I have always found the system excellent. In that time I have never had to contact their support team before. This seems to have been a bizarre and unexpected issue caused by one of their updates which, thankfully, they have now fixed. I have no idea how their software interfered with desktop icons but it did, but no longer does. As promised by ESET support, today’s latest update not only stopped the icons from snapping but actually put them back where they were originally. So, many thanks for all that you did for me but I am out of the woods now. Much appreciated.