This is on my laptop computer, not the main unit I am using to contact you. I will connect the laptop unit to the internet in one minute.
My laptop is connected
When I bring up Mozilla Firefox and type WW that is as far as I get the I receive the message 'Mozilla Firefox not responding'.
No such luck that message 'Critical Error ' still appears and It clicked on it the computer shuts down and I must start again!
No Go! I switched off and on again and the start screen appears, when I click enter I am asked for my password. When I enter that 'word' I am back to a full screen with the above notice 'Critical Error'
I must leave you now for one hour and when I return I will renew my contact with you.
Thank you for your help.
I am back with you. While away I thought I should let you know that the computer I am communicating with you is also operating Windows 10.
And I have jut read your answer and I will try to perform that operation.
Let me know how it goes.