I just want an answer
take the box off that asks for money
I cant type anything as your box keeps coming up
Why does the box come up and I cant type
I think we can have a question and answer now but you haven't replied to my question
You haven't been getting my replies because your remote extra help box kept shutting me off. When Microsoft downloaded my Office 365 an error occurred with the template and I therefore can't use any of them.
It tells me I cant because an error occurred when office was downloaded
OK will try the above
Have done all of the above and now I can't get back into office without a password. I know I had a password ***** don't remember it. It won't let me create a new one. Can you help
Sorry Richard. They sent me a code and I reset the password ***** unfortunately the templates still don't work.
all of them (even the tour) and I still get the same message
If I uninstall it then reinstall, will I be charged again?
OK will try it
How do I reload office again?
still having problems. will be in touch over weekend
Sorry I couldn't get back to you sooner as after downloading Microsoft 2016 I had quite a few problems with the computer. However Virgin have sorted them out for me now. I still don't know why Microsoft downloaded 2013 for me in the first place and not 2016 which I now have with your help.
Please let me know why I have had to pay £36 for Microsoft 2016 which I should have had in the first place.
Thanking you for your help
I have rated your service but I am very disillusioned with Microsoft and I will be terminating my subscription. Thanks anyway