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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have a Nokia Lumia 920 Phone and I need my pass word is

Customer Question

I have a Nokia Lumia 920 Phone and I need my pass word is a long time since I had it please help
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. Are you able to open anything on the phone, such as open Settings?Does your Nokia Lumia 920 phone have Windows 7 or Windows 8?What kind of password ***** ***** asking for, such as phone's login password, or Microsoft account (email) password, etc.?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Microsoft email pass word in order to open the phone cant get into internet .
Expert:  Viet -MS Office Tech replied 1 year ago.
Does it show an email address at the password/login screen?
If yes, do you have access to that email address?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
no
Expert:  Viet -MS Office Tech replied 1 year ago.
Does the phone have windows 7 or windows 8?
Is it okay to reset the phone fresh, so you can reset it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
it is windows 8
Expert:  Viet -MS Office Tech replied 1 year ago.
1. Does it show an email address when it asks for the password?
2. Is it okay to reset the phone fresh, so you can reset it up fresh, like brand-new, with a new password you want?
Please reply at the box below. Thank you