How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin
Martin, Network Engineer
Category: Microsoft
Satisfied Customers: 2898
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
74139101
Type Your Microsoft Question Here...
Martin is online now

Windows 10 updates download OK, but some of them won't install.

Customer Question

Windows 10 updates download OK, but some of them won't install. I get the message 'couldn't complete the updates, undoing changes, do not turn off your computer. Restarting, then endless loop.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your computer.When did the problem start and are you contacting me from the computer in question?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.

Problem started when I upgraded to W10 last month. Yes, I am writing from the computer in question

Expert:  Martin replied 1 year ago.
Hello, I will generate a remote link for you and send you a list of instructions now.
Customer: replied 1 year ago.

Where is your answer? I have received nothing

Expert:  Martin replied 1 year ago.
Sorry, I thought you had accepted the remote support session, I was about to send you a remote link so I could connect to your computer and fix the problem for you now.
Expert:  Martin replied 1 year ago.
What you should do is try a system restore, do you know how to do that?
Expert:  Martin replied 1 year ago.

Here are the steps: (Note no personal files will be deleted, only settings will be reverted)

Press WindowsKey+R type rstrui and hit Enter

(WindowsKey can be found on the bottom left of the keyboard between Ctrl and Alt and usually has a flag-like icon on it)

Go next and see if you can choose one of the oldest Restore points, or select a date where you are sure the computer was working properly.

Go Next and let the system restore run.

Let me know when you've completed the restore.

Martin