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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 17117
Experience:  Over 10 years work experience.
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Outlook receives mail but will not send. What can I do?P

Customer Question

Outlook receives mail but will not send. What can I do?
Peter.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Jason Jones replied 2 years ago.
Hello,
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
If you know, may I ask which version of Outlook are you using?
Thank you,
Jason
Customer: replied 2 years ago.

My email provider is tiscali.co.uk. They are now part of the Talk Talk empire.

My version of Outlook I think is 2013. If not, then 2011.

Peter

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Jason Jones and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Please start remote screen sharing session as soon as you can.

Peter.

Expert:  Jason Jones replied 2 years ago.
Hello Peter,
I will be available all day today. Please, post a message here when you are ready for the remote link.
Thank you,
Jason
Customer: replied 2 years ago.

I am ready for the remote link.

Please start as soon as you can.

Peter.

Expert:  Jason Jones replied 2 years ago.
-Peter:
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 58 and click the circle button to start the remote application.
Thank you,
Jason
Expert:  Jason Jones replied 2 years ago.

I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.

Thank you for your time and please, do not forget to rate my help on this page.

- Jason