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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38444
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Using word mail merge and outlook-- write an email message

Customer Question

using word mail merge and outlook-- write an email message in word link with mail merge to create a number (e.g. 20) messages all works fine and I end up with messages in outlook outbox waiting to be sent.
Select send to send all messages -- starts to send OK -- sometimes sends all messages with out a problem. other times sends all but last message and gives up. If you try to send last message again its like it cannot see it and does not send
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which version of outlook you are using for this please
Customer: replied 2 years ago.

office outlook 2007

12.0.6691.5000

sp3 12.0.6728.5000

Expert:  Richard replied 2 years ago.
ThanksCan you do the following pleaseOn the File menu, click Data File Management.Click your personal folders (.pst) files , and then click Settings. Click Compact Now, click OK, and then click Close.Then test and tell me if you still have the problem I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.Else let me know the results please
Customer: replied 2 years ago.

sorry to be stupid

'On the file menu click data file management'

which file menu ?

tony.

Expert:  Richard replied 2 years ago.
Its ok Tony, the File Menu in Outlook, where it says File in the top left.
Customer: replied 2 years ago.

ok all done.

have one email only still stuck in out box -- have done send and receive--

email is still in out box

Tony

Can I add that I have been using this email merge for a number of years

only once at end of the Month. It has had the problem from initial installation-- some months it works fine and sends all mail in the out box.

I have been told in the past that this problem is a known outlook problem

Expert:  Richard replied 2 years ago.
ok,
Close outlook
go to Start, Computer
Then go to c:\program files\Microsoft Office\Office and run ScanPST
When you run this, then go to c:\users\appdata\Local\Microsoft\Outlook
There choose your PST and run a repair, let it complete and when it has click on Repair
Wait for this to finish (it will seem its doing nothing but it is)
once done, it will say repair complete.
Then repeat the process for any other PST files listed there.
Once done for all of them, restart the computer and tell me if you still have the problem please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Customer: replied 2 years ago.

Hi Richard

I think it will be quicker for you if you if you use remote tec support.

As you will see I use an iMac running Parallels and windows 7

Expert:  Richard replied 2 years ago.
ok, please accept the offer and we can do this
Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

ID 366 083 709

password *****

Expert:  Richard replied 2 years ago.
connecting now
Expert:  Richard replied 2 years ago.
It says invalid password ***** can you double check please
Customer: replied 2 years ago.

have reset password : j9j4n1

Expert:  Richard replied 2 years ago.
connecting
Customer: replied 2 years ago.

id :366 083 709

Password : 2v19hk

waiting for your call Tony have restarted.

Expert:  Richard replied 2 years ago.
ok, now check if you still have the problem please Tony and let me know
Customer: replied 2 years ago.

have tried to send the email that is sat in outbox not gone.

Have left out look open you can see for yourself

you can also try and send if you wish it needs to go

Expert:  Richard replied 2 years ago.
thanks
Customer: replied 2 years ago.

Hi Richard

Rebooted ran tests. Tried to send email still will not go.

Tony

Expert:  Richard replied 2 years ago.
Ok do you have service pack 3 installed Tony?
If not, can you download and install it from here please
https://www.microsoft.com/en-us/download/details.aspx?id=27838
Customer: replied 2 years ago.

not sure but do not think so, found something that said service pack 1

so am downloading pack 3 now- not sure what I am doing.

Have downloaded SP3 and Run -message 'The update is already installed on this system.'

Forgot to say: I have a mac book air that also runs Mac parallels and windows- on a number of occasions I have used that for the email merge- behaves exactly as iMac. mail still says in out box (only ever 1- yesterday sent 20+ all went ok except 1- then on another month they all go no problem.

Sorry I now have to leave- to night the wife's night out.

Am around most of the weekend or will wait until next week. Please let me know what you need me to do when.

Expert:  Richard replied 2 years ago.
Ok, its going to be an issue with Parallels.
Are you able to run it on a native windows installation Tony?
Customer: replied 2 years ago.

Hi Richard

What is the next move with my problem

regards Tony

Expert:  Richard replied 2 years ago.
Ok, its going to be an issue with Parallels.
Are you able to run it on a native windows installation Tony?
Customer: replied 2 years ago.

Are you able to run it on a native windows installation Tony?

I have a native (no parallels) laptop set up and still get the lock up problem what next?

Tony.

Expert:  Richard replied 2 years ago.
Whats the make and model of the laptop, the version of windows and office its running?
Customer: replied 2 years ago.

Hi Richard

Asust laptop model K40LI /K50LI

Windows 7 home premium service pack 1

How do I get outlook version?

Outlook locked with six messages in outbox have not ben able to do anything with outlook since-- Can only force close reboot and then locks again. Laptop is running with outlook not loaded team viewer id 274 943 478 pass word 1098.

will be around next few hours regards Tony

Expert:  Richard replied 2 years ago.
with which email service is it connecting to?
Customer: replied 2 years ago.

1. UK2.Net

2. BTinternet.com

Have tried both providers

Expert:  Richard replied 2 years ago.
connecting
Expert:  Richard replied 2 years ago.
Are you at the computer Tony?
Expert:  Richard replied 2 years ago.
Not sure what happened Tony but waited some time for you to put in the password ***** the password ***** entered in for the account is not correct, and this is why it is not sending.
You need to enter in the correct password, but I gathered you left?
Customer: replied 2 years ago.

Hi Richard

Sorry I was missing.

This outlook fault has now caused all 3 Microsoft computers to go stupid (both running parallels and native win 7) The server password ***** ***** incorrect is now part of the problem. Have now run out of time and need to do some work. I will try to get the PC's back to working and then contact you for us to return to original problem, thank you for your asistance regards Tony.

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** was able to do was send and receive and it came up requesting the password.
Let me know when its corrected please.
Customer: replied 2 years ago.

Many thanks Richard.

It is definitely the correct password.

Both Mac's are working fine on both Servers UK2 and BT.

Have you any Idea what the problem could be? Where should I start

Tony.

Expert:  Richard replied 2 years ago.
readding the outlook accounts