How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35306
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now

Cannot play Microsoft solitatre collection or Sudoku! Initial

Customer Question

Cannot play Microsoft solitatre collection or Sudoku!
Initial screen comes up and then just sits there with nothing happening.
This is the second day now!
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
On which site are you playing it and via which browser please?
Customer: replied 1 year ago.
Windows 10. Laptop. Xbox ap which works.
Microsoft solitaire collection when selected goes through the first steps until it comes up loading. It either sits on that screen or with the circle of dots rotating. This goes on for ever until stopping it by clicking on the top RH corner.
Microsoft Sudoku just sits on the start screen, again for ever.
Expert:  Richard replied 1 year ago.
Thank you
Can you do the following please
Press the windows key + X and click on Command Prompt (Admin)
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then check if they open
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Customer: replied 1 year ago.
I would be a lot happier if you took control and ran this process for me.
Expert:  Richard replied 1 year ago.
No problem at all, please accept the request that is showing and I can then do this for you
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35306
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 3 other Microsoft Office Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Please click on this link and click I Agree and run the file please
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=54a999ea-a41c-402d-b0b1-56f9c628aed7
I will then be able to connect
Expert:  Richard replied 1 year ago.
ok, it seems you lost connection to the internet as it ddisconnected me,
You need to run this last command in that black window pleasew
chkdsk /r
Press enter
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then check if they open
Let me know the results please
Customer: replied 1 year ago.
Restrted.
I forget what is supposed to happen next
Customer: replied 1 year ago.
Are you still there?
Is anything happening?
Expert:  Richard replied 1 year ago.
ok, you were meant to wait for me to do the next command, you restarted to early thats why I said WHEN we restart :) so you need to do it all over againI signed off as I though you lost internet, but do the following and it should now run.Press the windows key + X and click on command prompt (admin) A black window will open. Type in it sfc /scannow press enter and when it has completed, type in chkdsk /r Press enter. It will give a message "the type of the file system is NTFS cannot lock current drive.chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer. Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has. Than try the gamesLet me know the results
Customer: replied 1 year ago.
PS it restarted by itself
Customer: replied 1 year ago.
Hello Good Morning
Left the scan/repair going overnight because at 11% it appeared stuck. For over 90 mins I watched it and was tempted to stop it! But left it running.
This morning the machine had gone to sleep with the job completed.
Tried those games and they worked.
Tried other things along the task bar (mail, micro edge0 and nothing happened!
Slowly the whole machine was grinding to a halt. No apps worked. Eventually no response even from the games.
So pressed the button to power off.
Restated and it has slowly come to life.
Have you any idea as to why this sequence of events took place?
In the mean time thank you.
I will leave this in case further things take place or not as the case may be
Customer: replied 1 year ago.
Follow up to my message this morning.
Up until the last 2 hours all was working OK
Then the Xbox controlled game Microsoft Solitaire Collection now refuses to sign in.
It goes right through to the end where in the top RH corner a circle has a series of dots spinning round. Sadly they do not stop and complete the signing in!
Have you any ideas?
Expert:  Richard replied 1 year ago.
Ok, when did these problems all start?
Customer: replied 1 year ago.
Hello Richard.
I now think this problem has been sorted.
I had a new router supplied because the 'wireless' on the old one stopped working.
It appears the new one started picking up interference which has now been rectified by TalkTalk changing the frequency.
The signing in is now virtually instantly!
So can we just leave things as they are for a couple of days and hopefully we will be able to say all is OK.
The procedure we ran the other night is it worth remembering to run on a adhoc basis to clear any hidden problems?
Thanks for all the help you have given me
Expert:  Richard replied 1 year ago.
yes, I actually advise to run the procedure once a month to avoid data corruption.

If you have any issues, just let me know here, this is no problem.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    241
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    122
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions