How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

Omar Sharif Bridge is installed as a program, as it was on

Customer Question

Omar Sharif Bridge is installed as a program, as it was on Windows 7. The display is wiped at indeterminate times but the program is not touched. I have uninstalled then reinstalled twice but the problem remains . Can it be cured?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To clarify, you mean when you open the program you get a blank display?
Is this the issue you encounter?
Please let me know.
Customer: replied 1 year ago.

When I open the program all is normal and I start to play. Play may continue through several hands, or it may end in less than one hand, it depends on how soon the displayed bridge layout suddenly disappears from the screen.

Expert:  Richard replied 1 year ago.
Which version of windows are you now using Tony? Still 7?
Customer: replied 1 year ago.

No. I've just upgraded to Windows 10 - and this problem followed.

Expert:  Richard replied 1 year ago.
Thanks.
I suspected this but needed to confirm. We can try a trick that can get it to work at times.
Instead of double clicking the icon you use to run it, right click it and select Properties.
Then click on the compatibility Tab.
Choose Windows 7, then choose at the bottom Run as Administrator.
Once done, click ok and then try to run it.
Let me know the results please
Customer: replied 1 year ago.

I normally set the program running by single clicking the taskbar icon.

There is another icon in the frequently used section and I tried this with a right click, which gave immediate access to Run as Administrator. Single clicking this achieved no unusual result. In truth I am unable to do what you last suggested.

Expert:  Richard replied 1 year ago.
ok, if you see run as administrator thats the one you do it on but choose Properties instead please, you will see it at the bottom in the listI can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

I have installed Teamviewer - I hope.

ID & Code below

Expert:  Richard replied 1 year ago.
Sorry, ID and Password ***** ***** can you repeat please?
Customer: replied 1 year ago.

ID ***@******.***

Code word tunnel 1230

Expert:  Richard replied 1 year ago.
Thats your Email Tony, you need to do the instructions I gave please.
Have repeated them again below
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

I'm ancient, slow and unfamiliar with the equipment but I think I have it now.

ID 549 554 428

Codeword 879fmp

Expert:  Richard replied 1 year ago.
connected
Customer: replied 1 year ago.

I've played through the bridge hand twice on an improved display so the whirlwind of checks you made seem totally successful. Thank you and thanks for the patience shown. Tony

Expert:  Richard replied 1 year ago.
your most welcome Tony and enjoy!

Richard

Related Microsoft Questions