Hi I replied to your previous answer, however it is not displayed above strangely?
I cannot at present do a remote session, since do not have permission from the customer. It may be an option in the future.
I have ran a threat scan with Malwarebytes Anti-malware and it detected 2 trojans and some PUPs. A full custom scan is currently running.
I understand the synch problem may be difficult, however the cause needs to be found abd fixed where possible.
I look forward to your response
Downloaded the setupm.exe application, however I need credentials for customers lLive account to proceed further. I'll let you know when I receive this. Please consider other options for time being.
Ok thank you. I look forward to hearing from another expert.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Hello, I am happy waiting for a suitable expert to assist. I probably only have the laptop upto 48 hours more for your info.
Thanks for getting back to me.
We will continue to look for a Professional to assist you.
Thank you for your patience,
Hi Richard. Same as in initial question. Further info in subsequent replies.
Yes, the last time it did not synch was last sunday (approx).
It connects to the BT mail servers: mail.btinternet.com
No error message - what's visible is that the green bar in "show progress" only goes to around 75% complete - and new emails didn't show in outlook, that are visible on the bt mail account.
Customer has had the issue for a few weeks - started approx august this year.
I do not have the laptop anymore with me since the customer has collected it today. I would like to keep this question open incase customer comes back with the sync issue occuring again.
Chkdsk and SFC /scannow were done a few days ago & problem has not occured again currently since then. Do you suggest running these again?