Microsoft Office Questions? Ask a IT Expert for Support ASAP
I am using the Kies program which as been working well for over a year.
I don't get an error message as such but on the progress bar at the bottom right of the screen it states that is preparing to sync schedule. However it just sticks on 40%
I have a number of Google related Apps but not one that is specificcally called Google Services Framework
I've done what you suggested but it is still stuck on 40%
When you say restart the phone do you power off and the power back on or reboot by removing and replacing the battery?
It now appears to go right through the syncing process but finishes with a message saying "device not responding". It suggests that I reboot the device which I have done by removing the battery for a few minutes and then replacing but the result is the same.
that will mean i will lose my connection with you!
No change I'm afraid. However I have noticed that despite the fact that I have cleared the data in calendar if I return to the calendar app 2.97MB has returned!
Will I be able to restore the data from the restore button in Kies or will I have do it all manually?
It appears that you have had success but I won't be able to test thoroughly for a couple of hours. Will it be OK to confirm total satisfaction later today?
Many thanks for superb service. As you have probably gathered I am not very computer literate but you have been very patient and extremely helpful.
Your most welcome Eric and you did great!
We needed to just reinstall the firmware Let me know if you need anything, and please remember the service rating so I am credited.