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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37454
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Silver surfer is there an easy way to up date certificates

Resolved Question:

silver surfer is there an easy way to up date certificates my internal battery going flat caused this.had a stroke 2 year ago cant get my head round how to do it have tried a few times without any success can you help please
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,

I'm sorry bout the issue. What kind of certificate is it?

What exactly is not working on your computer; what program or what website is not working, etc.?

What's the full error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you
Customer: replied 1 year ago.

error code ox80072F8F-ox20000

Expert:  Viet -MS Office Tech replied 1 year ago.
When do you get that error code? What is not working on your computer?
Do you have windows xp, vista, or 7, or 8, 10?
Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.

windows7 bt mail btweb site Microsoft web site not working have to click go to site an disregard certificate warning

Expert:  Viet -MS Office Tech replied 1 year ago.
Thank you. Can I connect remotely to your computer, so I can fix this issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.

yes

Expert:  Viet -MS Office Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=58f80c1e-87d3-4edb-804c-ff2d7d8d3899

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.

the remote connection threw up an intalation error

Expert:  Viet -MS Office Tech replied 1 year ago.
Sorry, please click on the new website below:
http://www.justanswer.com/remotedesktop/join.aspx?Session=58f80c1e-87d3-4edb-804c-ff2d7d8d3899&Type=Java
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.

internet explorer will not allow elsinsore screen connect install says invalid certifacate

Expert:  Viet -MS Office Tech replied 1 year ago.
Sorry, so it does not let you download anything right?
Is the date / time / clock showing correctly or not at the bottom right of your computer's screen?
Please reply at the box below. Thank you.
Expert:  Viet -MS Office Tech replied 1 year ago.
I have resolved the issue via remote support, and cleaned up your computer. Reminder: check date/time/clock at the bottom right of the computer's screen. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much,
Viet -MS Office Tech and 4 other Microsoft Specialists are ready to help you

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