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dresteve2000
dresteve2000, Computer Engineer
Category: Microsoft
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I have a problem with live mail, over the last few days all

Customer Question

I have a problem with live mail, over the last few days all my old emails going back to 2013 have come back to me i am now showing over 11,000 emails in my inbox.i have checked web mail and that only shows current and recent emails. How can i correct this problem. I am working on windows 8 and office 365 and have not made any changes to my email application settings Regards ***** *****
Submitted: 1 year ago.
Category: Microsoft
Expert:  dresteve2000 replied 1 year ago.
Hi, I am A. Stevens here to help with your question! Brian - The quickest solution to this would be to remove your mail account from Office 365 and then add it back again
Expert:  dresteve2000 replied 1 year ago.
Since you mentioned it is not happening in webmail I suspect your computer may be reloading some cached files
Expert:  dresteve2000 replied 1 year ago.
When you re create the account it will make a new profile...which should resolve this. It will only sync what is on the web mail server itself
Customer: replied 1 year ago.
How do i remove the mail account and set it back up,this was set up for me when i bought the computer/
if I change to Outlook is there anyway of transferring my contacts?
Expert:  dresteve2000 replied 1 year ago.
Your contacts should automatically sync back, but we can back them up first to be sure. I can offer additional services for a remote session so that I can assist you to complete this fix while you watch if you would like. Please let me know
Customer: replied 1 year ago.
Sorry for the delay in coming back to you I have been out all day and only just picked up your answer
Would this remote session cost me or is it all in the £24 I have pledged?
Expert:  dresteve2000 replied 1 year ago.
I can offer the remote session for an additional $15USD
Customer: replied 1 year ago.
OK I don't like it, I thought this would be part of the initial cost as the problem hasn't been solved. When can you connect remote?
Expert:  dresteve2000 replied 1 year ago.
We can arrange for Monday if that is OK for you
Customer: replied 1 year ago.
OK what time
Expert:  dresteve2000 replied 1 year ago.
I am in CST, currently 2:20PM. How about 11AM CST ? on 10/26?
Customer: replied 1 year ago.
OK not sure what CST is but I will be online at 11am UK time 26-10-15
Expert:  dresteve2000 replied 1 year ago.
OK it would be 4AM for me when it is 11AM for you, can we arrange to connect at 6PM your time?
dresteve2000 and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
I can't make 6pm I could do 5pm or 9pm UK time
Customer: replied 1 year ago.
Did you get my message about time ?
Expert:  dresteve2000 replied 1 year ago.
9PM UK time would be fine, I will get in touch then
Customer: replied 1 year ago.
Are you online I am waiting for instructions
Customer: replied 1 year ago.
It is now 9:30 and I need to eat I will be back online at 10pm
Customer: replied 1 year ago.
I don't know what has happened but I am not happy sitting here wasting time. Perhaps you can message me with a revised time
Customer: replied 1 year ago.
I am still waiting for a response
Expert:  dresteve2000 replied 1 year ago.
I am so sorry for the delay, for some reason my internet connection was lost yesterday and I was unable to sign on at that time. Are you available again today at 9PM?
Customer: replied 1 year ago.
No sorry I am here now but going out in 1 hour ie 7pm UK time
Customer: replied 1 year ago.
I am not impressed with the speed of responses ! I am away now until Thursday evening so could do 9 pm Thursday or Friday
please advise
Expert:  dresteve2000 replied 1 year ago.
I am honestly not sure what is going on with the JA system as I am not getting the notices that you have replied. Thursday evening @ 9PM is fine, please email me***@******.*** to ensure that I know you are online

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