How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 11966
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
12615041
Type Your Microsoft Question Here...
Bryan is online now

Since downloading Windows 10 on my Dell Inspiron 15 5000 Series

Resolved Question:

Since downloading Windows 10 on my Dell Inspiron 15 5000 Series laptop I cannot turn down screen brightness which is stuck on maximum brightness
Submitted: 1 year ago.
Category: Microsoft
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question. It looks like we might need to uninstall and reinstall your video drivers to resolve this issue with the screen brightness. May I connect remotely to assist you with the issue now? Please reply back using the box below. Thank you.
Customer: replied 1 year ago.

Yes go ahead please

Expert:  Bryan replied 1 year ago.
OK, let's get started with the remote session now. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=3baebbc3-9f78-4219-8ba2-2f92540ecfb9 Click 'I Agree', then download the remote file when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Expert:  Bryan replied 1 year ago.
Please accept my apologies - we seem to have inadvertently gotten disconnected during the restart. Could you kindly update me on the issue on this page now? Thank you.
Expert:  Bryan replied 1 year ago.
If you are still unable to adjust the screen brightness, please reply back using the box below and we will continue further. Otherwise, a positive rating (at the top of this page) would be much appreciated :) Thank you.
Bryan and 5 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.

Still unable to adjust the screen brightness with F11 and F12

Expert:  Bryan replied 1 year ago.
Okay, let's get started with another session. Please use the following new link this time:http://www.justanswer.com/remotedesktop/join.aspx?Session=8ff98b9c-a175-416f-a07b-314b51feef62 Thank you.