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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Having recently tried to update to Windows 10 (as encouraged

Customer Question

Having recently tried to update to Windows 10 (as encouraged by Microsoft), my computer completely crashed and I canot now get passed the 6 options on the screen - computer just keeps looping round and back to the and same screen. My son-in-law has the laptop at the moment and says he can see that my data is still there but only in DOS. Therefore he needs my product key for "Windows 7 home edition" in order to reinstall Windows 7 for me. We can see that this key was originally printed on the base of the laptop but a lot of the numbers have worn off. However the first few are GNKZJP1. Please can you help me to find the full 25 digit number?
Submitted: 1 year ago.
Category: Microsoft
Customer: replied 1 year ago.
The letters/numbers (given above) on the bottom of the laptop are listed against "Dell Service Tag" so not sure if thisnisnthe same thing?
Customer: replied 1 year ago.
please confirm that my payment of £28 is a one-off payment! I DO NOT wish to pay an ongoing subscription.
Customer: replied 1 year ago.
PLEASE CANCEL MY SUBSCRIPTION WITH IMMEDIATE EFFECT AND LET ME KNOW WHEN YOU HACW DONE THIS. I DO NOT WISH TO SUBSCRIBE TO THIS.
Customer: replied 1 year ago.
PLEASE CANCEL MY PAYMENT AND SUBSCRIPTION AND REFUND MY MONEY. I AM STILL WAITING FOR THE REPLY????? I DO NOT WISH TO SUBSCRIBE TONTHIS SERVICE.
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist.Yours is a one off question so that should not be an issue. Please see the attachment.Is this the 6 option screen you are referring to?

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