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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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This morning...Microsoft edge & windows 10 not working. computer

Resolved Question:

this morning...Microsoft edge & windows 10 not working. computer is only a month old.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you hold the power button on your computer for 60 seconds then release.
Then power it on and tell me please if it is now correctly functioning.
Let me know the results please
Customer: replied 1 year ago.
seems to be working. why did this happen? thanks billy
Expert:  Richard replied 1 year ago.
Great Billy
Windows Crashed, it can happen in windows, and when it does it needs a hard restart which we just did.
It will be ok now.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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