How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31127
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now

RE: Order #15751184-3 I was prompted to download Google Chrome.

Customer Question

RE: Order #15751184-3
I was prompted to download Google Chrome. Gmail is***@******.***. The screen access is stalled in attempting to connect.
Any suggestions?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Hi there and welcome
Can you tell me please exactly on which device you are doing this on please?
Thank you
Customer: replied 1 year ago.

HP laptop - Realtek w/Intel.

FYI - I spent time chatting with "John" last night and already paid a fee. Do I have to pay another fee?

Expert:  Richard replied 1 year ago.
I do not see any other questions from you here Karen.
You may have done this on another account?
Customer: replied 1 year ago.

I used same email *****@******.*** - Order #15751182-3 - I chatted w/"John".

Expert:  Richard replied 1 year ago.
ok, I do not see anything here, you will need to email customer support***@******.*** and they can help you locate this.
Customer: replied 1 year ago.

Regardless of fee, can you help me with my orig problem stated in my past message?

Expert:  Richard replied 1 year ago.
ok, if you wish to continue on this question with me, we can, through you would be paying the fee again...If this is ok, can you clarify, is the issue you cannot get Chrome installed?
Customer: replied 1 year ago.

The issue is that when I try to use an app, I am prompted to enter a Microsoft Admin Password ***** my old/unused email account, which I don't know. I have 2 users in my User Account Control account and need to delete the one which is prompting me to enter a password ***** my old/unused email address.

How do I delete a user bypassing the Microsoft Admin password ***** or is there a password ***** can be assigned to access the Microsoft prompt for myold/unused email.

Yesterday your colleage "John" had me download "Screen Cnnect" to possibly fix my prob remotely but it is still trying to install as of now.

Expert:  Richard replied 1 year ago.
ok, we can remove the account, but then you will lose all the data within that account as your computer is linked to it.
Before we do this, do you have the data backed up off the computer? (eg: Onto a USB hard disk)
Customer: replied 1 year ago.

Yes, we're good to go.

Expert:  Richard replied 1 year ago.
ok, now press the windows key + X
Click on Control Panel
Click on Manage another account link.
Click Yes if prompted by UAC.
Click on the Account name which you want to delete.
Click on Delete the account link.
Depending on how you want to handle users personal files, click on Delete Files or Keep Files to continue.
Click on Delete Account button to continue.
Then restart the computer and sign in with the correct account you also have on the computer and it will now use this from now on.
Let me know the results please
Customer: replied 1 year ago.

OK - this is exactly when my problem accures...

I don't have the specific choice of "Manage Another Account Link" so I choose "User Account Control" box. I then get the Microsoft Prompt window (Program: "User Accounts Control Panel", Publisher Microsoft Windows on hard drive). In this prompt window it shows my Old email account and insists on a password ***** I don't have.

Expert:  Richard replied 1 year ago.
ok, it sounds like its completly corrupted, else you would be able to remove this, but if you cannot do it this way we need to do a reinstall.
All your data is backed up correct? (Programs we will need to reinstall again)
Customer: replied 1 year ago.

OK - I have all my files on a recovery drive.

Expert:  Richard replied 1 year ago.
Perfect.
Power off the computer
Start it up and on the log in screen, hold down the SHIFT button and with it held down, click the power icon and choose restart. Keep SHIFT held until it has restarted into a menu. Choose Troubleshoot, then Reset my PC. This returns the PC to new, so you can set it up again.
Then use the correct account when setting up the computer.
Let me know the results please

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    232
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    118
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Microsoft Office Specialist

    Satisfied Customers:

    55
    Working as Tech support specialist with a world famous computer manufacturer
 
 
 

Related Microsoft Office Questions